Privacy Policy
Effective Date: [Insert Date]
At Mobile Laundry, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our laundry services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Book a laundry service
- Request a quote
- Contact our customer support team
- Subscribe to updates or promotional emails
- Complete forms on our website
The information we may collect includes:
- Full Name
- Email Address
- Phone Number
- Pickup & Delivery Address
- Billing Information
- Payment Details (processed securely through third-party payment providers)
- Service Preferences
- Any additional information you choose to provide
2. How We Use Your Information
We use your information to:
- Process and manage your laundry orders
- Schedule pickups and deliveries
- Process payments
- Respond to customer inquiries
- Provide customer support
- Improve our services and website
- Send booking confirmations and service updates
- Communicate promotional offers (only where permitted by law)
3. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website performance.
You can choose to disable cookies through your browser settings; however, some features of our website may not function properly.
4. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable methods to protect your information, no method of electronic transmission or online storage is completely secure.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Payment processing providers
- Delivery and logistics partners
- IT and website service providers
- Government or legal authorities when required by applicable law
All third-party service providers are expected to protect your information and use it only for the services they provide on our behalf.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised Effective Date. Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Mobile Laundry
Email: info@mobilelaundry.com
Phone: (780) 225-FOLD (3653)
Address: Locally Owned in Edmonton, Alberta