Terms of Service
Effective Date: [Insert Date]
Welcome to Mobile Laundry. By accessing our website or using our laundry services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. Acceptance of Terms
By using our website or booking any of our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please do not use our services.
2. Our Services
Im offering weekly, bi-weekly and monthly services with 24hr satisfaction guarantee
- Edmonton
- St. Albert
- Sherwood Park
- Spruce Grove
- Stony Plain
Service availability may vary depending on your location and operational capacity.
3. Booking & Orders
Customers are responsible for providing accurate contact information, pickup and delivery addresses, and any special care instructions at the time of booking.
Once an order has been confirmed, we will make every effort to complete the service within the estimated timeframe. Delivery times are estimates and may occasionally vary due to traffic, weather, equipment maintenance, or unforeseen circumstances.
4. Garment Care
Our team handles every item with professional care using industry-standard cleaning methods. While we take every reasonable precaution, certain fabrics, pre-existing damage, stains, fading, shrinkage, or manufacturer defects may not respond to cleaning as expected.
Customers should notify us of any delicate fabrics, special cleaning requirements, or valuable garments before service begins.
5. Pickup & Delivery
Please ensure laundry is ready for collection at the scheduled pickup time.
If no one is available during a scheduled pickup or delivery, additional charges or rescheduling fees may apply.
Customers are responsible for ensuring safe access to the pickup and delivery location.
6. Payment
Payment is required according to the agreed pricing and payment terms.
We accept approved payment methods listed on our website. Prices are subject to change without prior notice; however, confirmed bookings will be charged at the agreed rate.
7. Cancellations
Orders may be cancelled or rescheduled before processing begins.
Once laundry has entered the cleaning process, cancellations may not be possible, and applicable service charges may still apply.
8. Lost or Damaged Items
We take great care with every order. In the unlikely event that an item is lost or damaged due to our negligence, we will investigate the matter promptly.
Any claims must be reported within 48 hours of receiving your order. Compensation, if applicable, will be determined in accordance with our internal claims policy and applicable laws.
9. Customer Responsibilities
Customers agree to:
- Remove valuables from pockets before collection.
- Inform us of stains, delicate fabrics, or special care requirements.
- Ensure laundry is suitable for professional cleaning.
- Inspect orders upon delivery and report any concerns promptly.
10. Limitation of Liability
To the fullest extent permitted by law, Mobile Laundry shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
Our liability is limited to the value permitted under applicable consumer protection laws.
11. Intellectual Property
All website content, including text, images, graphics, logos, branding, and design elements, is the property of Mobile Laundry and may not be copied, reproduced, or distributed without written permission.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in that policy.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.
Continued use of our website or services after changes have been published constitutes acceptance of the revised Terms.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
- Phone: (780) 225-FOLD (3653)
- Email: support@purefold.tld
- Address: Locally Owned in Edmonton, Alberta